Refund Policy

At Yartly, your satisfaction is our artistic pursuit. We understand that you expect your artwork to be perfect, which is why if you're not entirely happy with your purchase, you can return eligible items within 30 days of receiving your order for a full refund. Here's a detailed look at our return and exchange policy:

30-Day Money Back Guarantee

We offer a 30-day, no-risk money-back guarantee on your order.

You will only be responsible for the return shipping costs. To qualify for a return:

It must be less than 30 days since you received the artwork.
The artwork must be in the same condition as it arrived and packaged appropriately, ideally in its original packaging.
Artworks must be carefully prepared for return shipment in their original packaging to qualify for a refund. If the original packaging is damaged, please use professional packaging from a courier company to ensure that the goods we receive are undamaged.

Damaged Items

We offer complimentary exchanges for items damaged during transit. If your item was damaged during shipping, please follow these steps:

Send us a message with your order number.

Provide Evidence

Include a photo of the damaged artwork and the outer packaging.

We Handle It

We will handle all communications with the courier companies and ship out a replacement within a few business days.

Return Shipping Fees

If the return is initiated by the consumer for personal reasons, the consumer will be responsible for the shipping fee. The specific fee will depend on the express company you choose.
If the goods received are damaged, the consumer is not required to bear any shipping fees.

How to Request a Return or Exchange

Please contact us at info@yartly.com to request a return or exchange for your order. Please note:

You have 30 days from the receipt of the artwork to request a return, and a further 14 days to fulfill it after the request has been made.
For artworks that arrived damaged, we request a photo of the damage to understand what went wrong during shipment.
If the original packaging was insufficient, please package the item to the best of your ability and be sure to take pictures for insurance purposes.

Refunds Processing

Once we receive the returned items, here's what you can expect:

Item Received

We receive your returned artwork and inspect it

Processing Time

It will take up to 3 business days to process the refund

Payment Method Processing

PayPal and Shop Pay: Up to 3 business days to appear on your account

Credit Card: Typically 7-15 business days for completion

Our Commitment to You

We hope this policy ensures a smooth and hassle-free experience for you. Thank you for choosing Yartly!

Need Help with a Return or Exchange?

Our customer support team is here to assist you with any questions or concerns.

Email: info@yartly.com

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30-DAY PEACE-OF-MIND

Exchange or return within 30 days.

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Your payment information is processed securely. We prioritise your privacy above all else.

Hassle-Free Returns & Exchanges