Shipping Policy

At Yartly, we're proud to offer hand-painted, made-to-order artworks shipped safely to art lovers around the world. Here's everything you need to know about how your painting arrives:

Processing & Delivery Timeline

✧ Creation Time: Approx. 3–10 days (varies depending on complexity or customization).

✧ Shipping Time: Approx. 4–10 business days (via FedEx, DHL, or UPS).

✧ Total estimated delivery: From order placement to arrival roughly 7–20 days (creation + transit).

※ Time may vary slightly depending on artwork complexity or customization requests. Occasionally, due to factors such as paint saturation and texture density, pigment drying time may be extended. This ensures your piece receives the attention it deserves.

Attention to Craftsmanship: Each hand-painted oil piece requires adequate drying and curing, especially for impasto textures or high-saturation pigments. We adjust our process according to actual drying conditions to ensure durability and stability during transit. Thank you for your patience — every expectation deserves meticulous care.

Worldwide Shipping & Courier

Premium Carriers: FedEx, DHL, or UPS — fully trackable worldwide.
Free Worldwide Shipping. No hidden charges, regardless of your location.
Before shipping, we will send you photos and videos of your actual artwork for final approval. We only ship once you confirm you're 100% satisfied.

Shipping Options & Packaging

Depending on your chosen format, your painting will be packed with utmost care:

Rolled Canvas

Unframed / Not Stretched

Safely rolled in a reinforced protective tube — ideal for international delivery and later framing or stretching at your location. Includes a 2–5 inch white border for easy mounting.

Stretched Canvas

Ready to Hang

Mounted on a wooden inner frame and shipped in a protective wooden crate to prevent any damage.

Framed Artwork

Optional

Available in premium black, white, or gold-tone frames, securely packaged in custom wooden crates for added safety during transit.

Order Confirmation & Approval

Before shipping, we will send you photos and videos of your actual artwork for final approval. We only ship once you confirm you're 100% satisfied with the result.

Customs Duties & Taxes

Please be aware that once your order reaches its destination country, local regulations apply. Your order may be subject to import taxes and local duties. These charges are not included in your purchase price and are the responsibility of the customer.

However, if applicable, we will gladly assist you with any communication or information required by customs.

Delivery Coverage

We ship worldwide to all countries served by our partner couriers.

If you live in a remote region or have specific delivery needs (e.g., gifting or surprise delivery), feel free to contact us — we'll find the best solution for you.

Multiple Items & Gifting

Ordering more than one painting? We'll aim to ship them together, where possible.
Want to ship to a different country or recipient (e.g., a gift)? Just let us know during checkout or via message.

Insurance & Guarantee

Fully Insured Shipping — Every shipment is insured against loss or damage.

Satisfaction Guaranteed — We guarantee you will see your actual artwork before shipping and can request adjustments if needed.

Artisan Craftsmanship & Drying Care

Pigment Drying & Quality Commitment — Each hand-painted piece uses professional artist-grade paints. Due to variations in saturation, texture density, and impasto techniques, drying time may be extended to ensure perfect curing. Every piece is crafted with extra care to leave our studio in optimal, stable condition. What you receive is not just art, but a lasting labor of passion.

If you have any questions about shipping, delivery times, or special requirements, contact us anytime — we're here to help.

Email: info@yartly.com

Our support team will reply within 24 hours, ready to assist with any shipping or custom requests.

FREE SHIPPING

Your art, delivered globally, hassle-free

SUPPORT 24/7

30-DAY PEACE-OF-MIND

Exchange or return within 30 days.

PAYMENT SECURE

Your payment information is processed securely. We prioritise your privacy above all else.